| Works in collaboration and partnership with hospital Clinical Quality and Performance Improvement Department, provides daily monitoring and corrective oversight for clinical quality initiatives, patient/family experience initiatives, scope of service performance improvement initiatives, cost per DRG control, and utilizing clinical research and evidence based practice information to create, implement, and inculcates standardized clinical care pathways that are multidisciplinary in focus. |
Knowledge of: quality management and performance improvement trends, techniques, and standards for acute hospitals; change management theory and techniques, group dynamics, and Healthcare Lean techniques; regulatory, safety, infection control, hazardous waste, and emergency management standards, trends, and benchmark expectations for success; identifying and implementing quality and operational improvement priorities; quality and experience data and benchmarks by clinical specialty and must be able to communicate data in an understandable way, focusing on priority areas for improvement; root cause analysis and the development and execution of improvement plans; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill in: interpreting regulations and standards for others; writing reports, meeting minutes and other technical documents; analyzing statistical and other quantitative data; applying investigative and interviewing techniques; developing and executing corrective plans, pilots, standardization of clinical care delivery through evidence based clinical pathway development; developing and coordinating dynamic scope of service development, individualized performance improvement, experience priorities for each clinical area; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in-person and over the telephone. Strength and agility to exert up to 20 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Able to walk moderate distances.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.