The final salary grade is subject to confirmation by the UCSF Senior Leadership Compensation Group, UCSF Compensation Committee and Chancellor.
The Vice President, Ambulatory Services plans, directs and evaluates the administrative and operational functions of Ambulatory Services at the UCSF Benioff Children's Hospital Oakland ("BCHO") campus and all off site clinic locations. The position also has a matrixed oversight responsibility for pediatric ambulatory services in San Francisco, as well as the San Francisco associated satellite clinic locations. The scope of BCHO Ambulatory Services includes 11 individual practice sites/locations and approximately 260,000 patient visits per year. The scope in Oakland also includes the Federally Qualified Health Center (FQHC) clinic operations and school based sites. Additionally, this position oversees the Walnut Creek Ambulatory Campus consisting of a surgery center, imaging center, and multispecialty outpatient services. The scope of the BCHSF Ambulatory services includes locations in Mission Bay, Marin, Pleasanton, and other sites with approximately 100,000 patient visits per year. The VP, Ambulatory Services ("the VP") reports to the COO, and is a member of the Senior Operations Council of BCHO, making the VP of Patient Care Services & Chief Nursing Officer, the VP of Human Resources, the VP of Ancillary Services, the VP of Institutional Quality & Family Support, and the Chief Information Officer immediate colleagues.
This position represents Ambulatory Services' within the Children's Enterprise of UCSF Health, and plays a key leadership role in planning and implementing customer service focused efforts, Information Technology based projects, revenue cycle initiatives and quarterly/compliance related activities.
The VP is accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our patients, and to purchasers, contracted providers and vendors.
This position consistently supports compliance and the code of conduct by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Living PRIDE Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
Vice President, Ambulatory Services will bring the following skills and experience to the position:
- Master's Degree in Healthcare Administration, Business Administration or equivalent. Significant experience (5-10 years) in management of a large ambulatory care setting or multi-specialty group practice, including management of human resource issues in a unionized environment
- Proven administrative skills including the ability to organize tasks and provide clear direction and leadership to others. Proven ability to work effectively with other health professional, including physicians and administrators
- Understanding the legal and professional context in which ambulatory health care is provided
- Understanding of principles of budgeting for health care services and the financial controls necessary to function in a cost-effective manner
- Experience in all areas of strategic planning, financial planning, program development, quality improvement, and project management in the health care services setting
- Demonstrated understanding of the roles of teaching, research and patient care
- Ability to comply with all Ambulatory Services and BCH policies and procedures for infection control, safety, administrative and clinical practice. Ability to comply with activities mandated by JCAHO/Title 22, CLIA, etc
- Knowledge of managed care contracting and capitation
- Knowledge of management information systems
- Knowledge of issues and trends that will affect the future of physician practices and ambulatory care services
- Excellent interpersonal skills
- Strong negotiating skills
- The flexibility to orient and work at all UCSF Medical Center locations