• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements.  Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
• HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
• Compliance: Conducts job responsibilities in accordance with standards set forth in Kindred's Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards.

Service Excellence Elements

Pride – (Owning and feeling proud of work quality and our mission.)

Performs work that reflects ownership and is a credit to self and positively represents Kindred.

Teamwork – (Achieving greater results through cooperation and recognizing contributions.)

Cooperates with co-workers while performing duties leading to everyone being able to achieve success and giving recognition where it is due.

Compassion – (Listening and focusing on the patient/resident; taking sincere, appropriate actions.)

Meets the patients' needs and concerns by consistently acting in a patient-focused manner.

Integrity – (Doing the right thing.)

Demonstrates adherence to a strict moral or ethical code in performance of duties by always seeking to do the right thing.

Respect – (Treating others as they would like to be treated; valuing others.)

Acknowledges the worth of others through professional greetings, proper telephone etiquette, patience, and common courtesy.

Fun – (Enjoying work and being an enthusiastic participant.)

Demonstrates a positive attitude toward work and devotion to the task at hand.

Professionalism – (Assuring skills (licensures) are current; looking and acting the part while performing at the highest level.)

Keeps skills, competencies and required licensures/certifications current; displays mastery over attitude and behavior and pride in appearance. Consistently performs duties to the best of abilities.

Responsibility – (Being accountable, doing what is expected or beyond; assuring what needs to get done, gets done.)

Takes ownership of all aspects of duties shown through reliable, timely performance and accountability.