The Director of Change Management (CM) at CHRISTUS, will be the "change champion" responsible for driving transformation across the organization. Acting as an internal business consultant to the CHRISTUS organization, the Director of Change Management will lead transformation initiatives for Associates, as well as initiatives supporting the business, systems, or processes. As well as acknowledging the changes that must be made, the Director of Change Management will use influence and the applicable change management tools to ensure the appropriate changes are implemented. The Director of Change Management will ensure stakeholder engagement and assess organizational readiness.
On an operational level, the Director of Change Management will create and carry out plans and methods that take into account Associate and organizational needs. An emphasis on communicating change in a sensitive and dignified manner are key to fostering change management in alignment with the CHRISTUS culture in order to maximize Associate adoption and proficiency of the changes that impact them, while minimizing Associate resistance.
Key Job Duties:
Develop the CHRISTUS change management framework to create organizational change management work plans, success measures, and tools, including fully operational change management plans for specific projects
Conduct a thorough analysis of the stakeholder landscape, business climate, change readiness, and change impacts prior to recommending 1.) a change strategy and 2.) a set of tactics required to drive behavioral change
Work directly, in a coaching capacity, with executive sponsors and senior leaders (as applicable) to ensure they are actively and visibly supporting change throughout a project's lifecycle
Generally promote change management tools and strategies across CHRISTUS
Onboard and manage change management practitioners (Associates and / or contractors) to address emerging needs
Required Education and Experience
Demonstrate at least 5+ Years of Change Management experience
At least 3+ Years of People Management experience
Master's in Health Administration, Business, Information Systems, Industrial/Organizational Psychology, Organizational Development or a related area of study
Minimum 7+ years of experience as a change management consultant or practitioner within the areas of business consulting, information systems, project management with a focus on Change Management
Certification in GE Change Acceleration Process, Prosci, Bridges, or other change management models a plus
Ability to apply a structured methodology and lead change management activities
Understanding of business process concepts: process ownership, process flow mapping, measurement and process optimization
Demonstrated influence capabilities across the C-Suite and Business Department Leaders
Strong focus on diplomacy and collaboration, team building, customer service and mitigating varying objectives
Experience to support the design, development, delivery and management of communications
The ability to provide input, capture and document requirements and support the design and delivery of training programs particularly programs deployed via e-learning tools
Strong project management skills
Demonstrated skill running effective meetings
Demonstrated experience leading an enterprise change management effort
Knowledge and experience with improving key business capabilities and processes in areas focused on IT, data management, reporting and analysis
Broad-based systems implementation knowledge and capability with a focus on change management, project lifecycles, and transformation initiatives
Understanding and appreciation for how the User Experience drives adoption and behavioral change
Experience working in a healthcare environment
Experience working with and facilitating virtual teams
Certified Change Management Professional (CCMP™) credential
Lean and / or Six Sigma certification
Working knowledge of multiple change management methodologies such as Prosci/ADKAR, Bridges, Kotter, etc.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.