The Manager for Cultural Competence, Diversity and Inclusion Programs is responsible for the execution of CHRISTUS Health Diversity and Inclusion system-wide educational and operational strategies. The Manager will develop and manage a D&I Performance Dashboard as well as direct all phases of instructional design including conducting the analysis, design, development, implementation, and evaluation phases for computer-based and traditional education and training for medium to high complexity projects related to Health Equity, Diversity and Inclusion strategic implementations. This includes serving as an instructor, resource and Subject Matter Expert to ministries throughout the system, collaborating with system-wide, clinical, non-clinical and leadership teams, community partners and diversity & inclusion experts to design quality, cost effective learning solutions. This position works in a team setting, sharing information and providing direction to colleagues and junior level team members.
Demonstrate strong communication and human relationship skills.
Lead D&I programs and demonstrate good teamwork
Directs departmental programs that promote D&I strategies implementation
Proactively pursues professional growth and development to keep abreast of the trends in his/her field of expertise.
Demonstrate technical skills and business knowledge necessary for continuous innovation, creative use and on-going support of the systems and technologies.
Manages the business and operational capabilities of the IT platforms required for program implementation
Ensure that the systems are used in line with the customers' needs. He/she must maintain contact with vendors and the appropriate levels of departmental, corporate, and user management, to exchange information and ensure the proper adherence to the organization's policies and procedures.
Responsible for analysis, design, development, implementation of and post-implementation support of applications and strategies that will further the organization's business and healthcare delivery success.
Perform other duties and special projects as assigned by the System Vice-President
May be required to travel to perform duties up to 30%
May be required to work outside of normal working hours.
May be required to work long hours during critical problems or implementations
Manages independently all aspects of D&I programs to ensure success
Develop department Dashboard and reporting associated with D&I programs
Define boundaries, set priorities, plan and manage multiple projects.
Design and integrate interactive concepts and activities in both classroom and distance learning formats to encourage application and skill development.
Establish/Develop instructional design and development standards for all existing and future education and training programs on Cultural Competence and Diversity & Inclusion.
Deliver learning theory content, educational processes as a Subject Matter Expert and/or educator in a "train the trainer" session.
Serve as a resource for development, evaluation and revision of HEDI educational activities and materials, including selection of third-party content/programs
Collaborate effectively with clinical and administrative ministries stakeholders to develop cultural competence and diversity & inclusion educational programs.
Maintain increasing technical knowledge of assigned applications such as learning management, authoring, multimedia, etc. Understanding technical knowledge of learning management system.
Perform the analysis design, development, implementation and evaluation of web-based and instructor-led training curricula; proactive consultation as a subject matter experts to identify and obtain training objectives and content; draft storyboards and mock-ups, and write and develop content -- with a primary focus on development.
Partner with physician and nursing education to develop educational interventions that results in improved patient-provider communication and satisfaction.
Conducts interventions with clinical partners to increase awareness of local patient demographics by designing educational interventions that increase provider understanding of patient nuances, cultures and traditions that result in improved quality of care and service.
Manage customer feedback with developing and deploying complex education reports from the Learning Management System.
Serves as a Cultural Competence, and D&I Subject Matter Expert
Translate customer requests into tailored content to address local population needs. Understand and appreciate customers' clinical and business functions.
Directs the preparation and conducts continuous formal or informal training sessions for users and coworkers (as assigned).
Master degree or equivalent experience in human resources, psychology, public health, nursing/physician education, instructional media or related healthcare field required.
Understanding of the health care environment; diversity and inclusion, healthcare disparities, required.
Bilingual Spanish/English preferred.
Effective teaching & presentation skills for groups of all sizes
Ability to demonstrate cultural competence and relatability up and down the organization.
Capable of identifying performance gaps and develop ways to close these gaps preferred.
Competencies in instructional design for traditional and computer-based education, including needs analysis, task analysis, content analysis, assessment of learner characteristics, and evaluation preferred.
Understanding of computers, database and network technology.
Experience with learning management systems and authoring coursework content preferred.
Five (5) to seven (7) years relevant work experience in Diversity and Inclusion in a clinical setting strongly preferred
Two (2) years' experience managing, developing, designing and delivering training and education programs.
Experience in instructional design for computer-based learning, healthcare and education, strongly preferred.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.