Monmouth Medical Center (MMC) is one of New Jersey's largest community teaching hospitals, where physicians and employees work as a team dedicated to academic and clinical excellence and comprehensive, compassionate patient care. As part of RWJ Barnabas Health, Monmouth Medical Center is a leader in designing unparalleled new ways for delivering health care.
For over 130years, Monmouth Medical Center has been the leader in central New Jersey in providing the best in health care and the latest in medical technology to nearly 1 million residents that comprise its primary service area of Monmouth County, and portions of Ocean and Middlesex counties. Monmouth Medical Center is recognized as a Top Teaching Hospital by The Leapfrog Group, which is widely acknowledged and underscores the highest commitment to patient safety and quality. MMC is the only hospital in Monmouth and Ocean counties to receive an A Hospital Safety Score by The Leapfrog Group, the nation's leading experts on patient safety, for six consecutive rating periods. We continue to lead the system in HCAHPS scores, and are looked to as a model for best practice in patient satisfaction.
Summary of Job Function:
The Acute Care Family Support Specialist (ACFS Specialist) functions as a care partner with the PESS staff to provide on-site support to the family while their loved one is being assessed in the emergency screening unit. Specifically, the ACFS Specialist will provide education on the screening process and State of New Jersey Commitment Law, and execute linkage to existing family support resources in the community. Also responsible for follow-up to families and maintenance of statistical data reports related to family services. Utilizes a proactive approach to evaluate services, safety issues, and gaps in the system which may have a negative impact on the opinion of patients, their families and all others who utilize the services of MMC. Recommends changes to enhance satisfaction and assure that the intervention was successful.
Job Qualifications: Bachelors degree preferred. Experience in Mental Health Advocacy and knowledge of the New Jersey Community Mental Health System is an asset. Annual BEST training. Must possess the ability to work in stressful situations. Possession of a valid N.J. State Driver's License is preferable but not required.
We offer a great work environment, competitive rates and excellent benefits, including:
Vacation/Personal/Holiday/Sick Time Off
Short & Long Term Disability
Basic Life & Accidental Death Insurance
Health Care/Dependent Care Flexible Spending Accounts