* In your pivotal and rewarding role of Hearing/Speech Technician, you will be working in our hearing aid lab providing patient care helping both adults and children troubleshoot hearing devices. You also will answer patient phone calls, track devices that come through the clinic, and ship/receive devices for the department, as well as work closely with other lab technicians and audiologists. Ultimately, you will be cross-trained to check in patients and collect patient payments.
High School Diploma
2 years of relevant experience
Experience with Epic, Star Panel, TIMS, FedEx, and UPS
* 8:00AM - 5:00PM (1-hour lunch) Monday-Friday; no weekends
Provides support to speech language pathologists and audiologists through collection of data, assisting with researching topics, transportation of patients or other patient care support services.
Assists in safe provision of functional activities (leading hand washing, toileting/diaper changing, snack activities for pediatrics).
Provides support to speech language pathologists and teachers of the deaf and hard of hearing for implementing developmentally appropriate curriculum and activities.
Maintains supplies at acceptable levels.
Prepares treatment areas (set up group therapy rooms based on number of patients served and focus of therapy, set up individual therapy/assessment rooms based upon age and/or diagnosis, clean up/reorganize treatment rooms at the conclusion of service).
Provides basic screening services (Prepare infant or child for hearing screening, performs hearing screening and communicates results to family).
The responsibilities listed are a general overview of the position and additional duties may be assigned.
EQUIPMENT MAINTENANCE : Has limited experience, training, direct exposure, or past experience conducting maintenance activities in area of assignments.
REHAB PTA/COTA PATIENT DOCUMENTATION: Demonstrates sufficient proficiency in communicating functional impact of assessment findings, treatment interventions, treatment planning diagnosis, and disease process. Considers the communication needs/level of understanding of audience and may share appropriate information/literature.
AUDIOLOGY PATIENT EDUCATION: Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of methods.
QUALITY ASSURANCE: Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective. Demonstrates quality management practices on the job which result in superior products and services delivered.
Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Team Interaction: Provides guidance to entry level co-workers.
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES:
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY:
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY:
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
The hearing and speech department at the Vanderbilt Bill Wilkerson Center d iagnoses and treats hearing, speech, language and cognitive problems that affect communication. Our team of more than 100 experts includes audiologists, speech-language pathologists, teachers of the deaf, occupational therapists, physical therapists and social workers. We offer every patient compassionate, personalized care. For more information, please visit https://www.vanderbilthealth.com/billwilkerson/24359 .
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