This position is responsible for providing a full continuum of Employee Assistance Program (EAP) services to employees, family members, managers and teams.
Essential Job Duties
Provides brief, solution-focused counseling for individuals, couples and families including clinical assessment, case management, referral services (including insurance coordination), and follow up services. Balances caseload and other duties to ensure access for clients.
Maintains client records according to EAP/HIPPA standards; assures confidentiality of all data.
Coordinates Fitness-For-Duty cases by utilizing specialized skill and knowledge base related to work performance, drug and alcohol assessments, Human Resource policies, and the entire spectrum of Fitness-For-Duty policies and procedures.
Under supervision, provides consultations to managers on employee relation issues.
Co-facilitates training on various topics with Level II or Level III Counselors; presents on their own as comfortable.
Under direct supervision, assists in coordinating Fitness-For-Duty (FFD) cases. This includes assisting in initial assessment, EAP interview, and coordinating the FFD policy and procedure with Human Resources, management and employee.
Works to develop skills necessary to move to Level II Counselor within the program.
Works effectively with team members; able and willing to address conflict or concerns within the team.
Closes case files after 30 days of no contact. Submits contact sheets weekly. Utilizes ORS/SRS for outcome measure on all clients.
Provides consultations to managers on a wide variety of employee relation issues.
Provides timely crisis intervention services withappropriate follow up, including team assessment and intervention utilizing specialized skill and knowledge regarding team systems, functioning and interpersonal dynamics.
Meets all productivity expectations for the department and position level.
Actively looks for ways to improve processes and procedures; takes initiative to solve problems and increase efficiency.
Master's degree in Counseling, Marriage and Family Therapy or Social Work. Education must be obtained through an accredited institution. Degree will be verified.
Licensed Mental Health Professional (LCSW, LMFT, LPC, etc.).
Three years of clinical experience.
Demonstrated ability to function in an autonomous work environment.
Demonstrated working knowledge of Critical Incident Stress Management facilitation.
Experience in training, coaching and facilitating.
Demonstrated organizational and effective communication skills.
Demonstrated proficiency in responding to customer feedback from surveys and to client feedback.
CEAP certified; previous EAP experience
Experience with providing web-based training and counseling services
Internal Number: 239466
About Intermountain Healthcare
Intermountain Employee Assistance Program (EAP) is a support program that employers purchase for their employees, spouses or domestic partners and dependent children (under 26 years old and single). The program provides free, brief, confidential counseling; help with caregiver issues; and 24-hour crisis services. Supervisors can receive consultations about difficult employee situations, team building and Workplace trainings.