This position is responsible for providing a full continuum of Employee Assistance Program (EAP) services to employees, family members, managers and teams. This is a mid-level counselor position assuming more responsibility and complexity in work performed than the EAP Coordinator I position.
Provides brief, solution-focused counseling for individuals, couples and families including clinical assessment, case management, referral services (including insurance coordination), and follow- up services. Balances caseload and other duties to ensure access for clients.
Maintains client records according to EAP/HIPPA standards; assures confidentiality of all data.
Coordinates Fitness-For-Duty cases by utilizing specialized skill and knowledge base related to work performance, drug and alcohol assessments, Human Resource policies, and the entire spectrum of Fitness-For-Duty policies and procedures.
Closes case files after 30 days of no contact. Submits contact sheets weekly. Utilizes ORS/SRS for outcome measure on all clients.
Provides Work/Life Wellness trainings, demonstrating expertise in design and delivery.
Provides consultations to managers on a wide variety of employee relation issues.
Provides timely crisis intervention services with appropriate follow up including team assessment and intervention utilizing specialized skill and knowledge regarding team systems, functioning and interpersonal dynamics.
Meets all productivity expectations for the department and position level.
Actively looks for ways to improve processes and procedures; takes initiative to solve problems and increase efficiency.
Works to develop skills necessary to move to Level III Counselor within the program.
Works effectively with team members; able and willing to address conflict or concerns within the team.
Master's degree in Counseling, Marriage and Family Therapy or Social Work obtained through an accredited institution. Education is verified.
Licensed Mental Health Professional (LCSW, LMFT, LPC, etc.).
Five years of clinical experience with at least three years of EAP experience.
Demonstrated ability to function in an autonomous work environment.
Demonstrated proficiency in team assessment and intervention and Critical Incident Stress Management facilitation.
Demonstrated proficiency in elder care services, manager consultations, financial counseling, crisis coverage and fitness for duty management.
Experience in training, coaching and facilitating.
Demonstrated organizational and effective communication skills.
Demonstrated proficiency in responding to customer feedback from surveys and to client feedback.
CEAP certified; previous EAP experience
Experience with providing web-based training and counseling services
Internal Number: 239468
About Intermountain Healthcare
Intermountain Employee Assistance Program (EAP) is a support program that employers purchase for their employees, spouses or domestic partners and dependent children (under 26 years old and single). The program provides free, brief, confidential counseling; help with caregiver issues; and 24-hour crisis services. Supervisors can receive consultations about difficult employee situations, team building and Workplace trainings.