The Clinical Manager is responsible for management of clinical services in the 2100 Med/Surgical Unit. Works closely with the Director and Medical Staff leadership to develop, implement, and maintain clinical and educational programs that enhance the quality of care and achieve a high level of patient and provider satisfaction.
CHRISTUS ST. VINCENT
Santa Fe, New Mexico
POSITION TITLE: Clinical Manager, 2100
POSITION SUMMARY: The Clinical Manager is responsible for management of clinical services in the 2100 Med/Surgical Unit. Works closely with the Director and Medical Staff leadership to develop, implement, and maintain clinical and educational programs that enhance the quality of care and achieve a high level of patient and provider satisfaction.
EDUCATION: Graduate of an accredited program for Registered Nursing. BSN preferred.
CERTIFICATION/LICENSES: R.N. with current New Mexico State license. BLS issued through American Heart Association, and other certification as applicable to area. National certification in area of expertise is preferred.
SKILLS: Strong clinical and leadership skills and previous management experience including experience in facilitating interdisciplinary team collaboration. Evidence of such experience should include:
Strong nursing knowledge and clinical skills
Effective communication skills (verbal and written)
Strong analytical skills
Ability to problem solve; ability to appropriately confront issues
Ability to motivate others as individuals and as a team
Ability to plan, organize, direct, and manage the activities of others
Ability to effectively run meetings and to negotiate deadlines.
Ability to communicate with a wide variety of audiences
Experience in dealing with physicians on an administrative level and ability to work collaboratively with medical staff members and leadership
EXPERIENCE: Minimum of 5 years experience in clinical role in medical/surgical services.Two years progressive management experience.
NATURE OF SUPERVISION:
-Responsible to: Director, Patient Care Services
- Bloodborne pathogen A
Works in a clean, well-lighted, ventilated smoke-free environment.
PHYSICAL REQUIREMENTS: Subject to stressful professional relationships. Working hours vary, with flexibility due to unexpected changes in schedule and emergencies. Requires the ability to speak, listen, develop and communicate written materials. Ability to lift 50lbs.
Selects individuals possessing appropriate credentials and who demonstrate experience, initiative, innovation, self-direction and enthusiasm for their respective roles.
Creates an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best.
Focuses on establishing stability and reducing variance in the operations of all departmental functions.
Sponsors interdisciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance results.
Responds appropriately to cost reduction opportunities. Monitors utilization of services and seeks opportunities to appropriately expand or reduce service levels while maintaining quality and meeting needs of the community.
Effectively identifies and implements continuous clinical and operations improvement initiatives.
In conjunction with the interdisciplinary team, develops outcome parameters and clinical guidelines to assess service effectiveness.
Ensures that department orientation and ongoing competencies are completed and documented.
Ensures patient, physician, staff, and administration satisfaction with the quality of management exercised by the Manager in the functions under the Director's supervision.
Coordinates Joint Commission activities for assigned areas.
Completes performance evaluations on time and updates policies and procedures as needed.
Consistently meets negotiated timeframes.
Mentors staff to enhance existing competencies and develop new ones through educational/ training opportunities; demonstrates patience, skill and helping others to succeed, especially those with less formal preparation.
Oversight of nursing and counseling practice to assure compliance with departmental standards of care.
Ensures effective documentation in the medical record is timely and reflects the appropriate assessments and reassessments to the patient needs.
Maintains a safe and therapeutic environment so that patient will be free from injury and accident.
Accounts for resolution of clinical operational, utilization review and financial issues. Collaborates with the health care team in developing and implementing appropriate plans to provide quality care.
CUSTOMER RELATIONS: (Refer to Customer Relations for definition.)
Exhibits behaviors and actions that create a high level of patient/customer satisfaction, positive patient/customer relations, and respect for the patient's/customer's rights needs, and confidentiality.
Demonstrates effective communication and human relations skills, which promote harmony and teamwork.
Presents behaviors and actions that maintain the hospital's credibility, integrity, and positive image.
Demonstrates behaviors and actions that support the mission, goals, and operations of the hospital and which contribute to continuous service improvement
Assists special projects as assigned.
Accurately interprets and communicates Human Resources Policies and Procedures
Exhibits flexibility, adapting readily to changes in the work environment or work schedule.
Maintains a positive attitude, even during periods of stress.
Assumes responsibility for professional growth and development.
Complies and adheres to all Christus St. Vincent policies.
Maintains positive attendance and communicates in advance any absence from work.
Adheres to all patient and environmental safety policies and procedures.
This position description was developed to enhance the communication of the job and performance expectations between the employee and management and is not intended to create a contract of employment. The specifications, essential functions and other responsibilities will be reviewed on a regular basis and are subject to modifications.
POSITION CLASSIFICATION: Grade: N13 FLSA: Non-exempt: _____ Exempt: __X___
***** Required completion following interview*****
STATEMENT OF UNDERSTANDING
I have read and understand the above job description. I assert that I am able to perform the essential job functions, meet the physical requirements of this position and satisfy the expectations.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.