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Ambulatory Services Senior Director Surgical
Banner Health
| Job Summary Essential Functions Oversees multi-specialty multi-site ambulatory clinics in one or more location. At any given time, has oversight of 80+ clinical, non-clinical and administrative staff. Provides practice support to 100+ Banner employed, University of Arizona employed, or contractual faculty and providers; oversees the annual and monthly ambulatory practice onboarding and orientation of up to 750 rotational residents at multiple sites. Facilitates the integration of newly hired and affiliated physicians into the group practice setting to include credentialing, orientation, practice set up, template and protocol management, ambulatory revenue cycle management, and clinical quality management. Interfaces with Department Administrators, the Graduate Medical Education Office, and partners at the University of Arizona to support the ambulatory practice of faculty and residents, including projection of anticipated volumes, contract management, and management of resource and staffing support needs. Establishes and maintains effective communication and positive relationships with physicians. Develops programs to foster physician engagement and satisfaction, and increase employee satisfaction and patient loyalty. Guides the implementation of these initiatives across Ambulatory Services, to support hospital, medical group, and system goals. In partnership with the Senior Administrator, collaborates with hospital, department, ambulatory and medical group leadership to operationalize the acquisition of new practices, and the expansion of service sites to include new building opportunities, lease agreements and space and capacity management. Partners with support departments such as business development, HR, facilities and regulatory operations to ensure successful transition and opening of new sites. Design and implementation of such opportunities are focused to prosper growth, access to care and revenue opportunities for the organization. Under the direction of the Senior Administrator, plans and implements strategic initiatives across Ambulatory Services to align with the goals and vision of the Banner Corporation. Independently leads teams of peers and associates to guide the execution of operational, IT, marketing, patient experience, patient access, revenue cycle, and process improvement projects across all clinics. Assists in development and implementation of the annual operating plan for Ambulatory Services. Oversees practice technical revenues, and all ambulatory revenue cycle functions to include front end registration, POS collections, charge entry, and back end denials. Partners with BUMG Finance to set annual volume budgets, and staff productivity metrics. Develops and submits the annual operating and capital budgets. Develops financial and operational reports to aide all Ambulatory Services in daily management of practice operations and maintenance of the integrity of the ambulatory revenue cycle. Oversees and manages off-site and practice site contracts if required. Ensures overall compliance with legal, regulatory and quality requirements. Develops and implements a system to ensure that established policies, goals, and objectives are achieved, and in compliance with practice, facility, and system policies, and related local, state, and federal codes and regulations. Works with practice leaders to ensure the smooth and efficient flow of patients through the practices. Leads patient access initiatives to ensure timely appointment availability. Upholds standards and targets for best practices related to telephone management, appointment management, appointment wait times, and other relevant physician practice management metrics. Works collaboratively with central support departments such as patient scheduling and central insurance verification to ensure optimum operational effectiveness. Monitors room utilization to achieve maximum efficiency. Oversees staff productivity by ensuring appropriate staffing levels to match volumes and industry standards; partners with Department Administrators to review faculty productivity/clinic volumes, and recalibrate staffing and facility resources as required. Minimum Qualifications
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| Section Chief, General Internal Medicine | Lebanon, New Hampshire |
| Dartmouth-Hitchcock | 2 Weeks Ago |
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