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Social Services Assistant
Employee serves as a Social Service Assistant (SSA), officially known as a Contact Representative in VA, for the VA Caregiver Support Line (CSL). The employee works in collaboration with the Lead Social Service Assistant in day to day operations however, the Shift Supervisor is the direct supervisor. Answers and responds to a variety of inquiries received through the VA Caregiver Support Line from caregivers, Veterans, family members and community agencies through multiple media channels including phone, text, chat and email. Provides education and information about eligibility and benefits received through VA's Caregiver Support Program. Communicates information about community based resources aimed at assisting caregivers with accessing needed services and benefits. Triages cases/calls
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