The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions and transfers for Fairview Behavioral programs.This is a fast paced, 24 hour department which requires time management and prioritization skills. The successful candidate will have excellent verbal and written communication skills and will be able to demonstrate the ability to problem-solve and use good judgment while delivering excellent customer service.
The hours of work will be varying between 9:00 am - 5:30 pm and 11:00 am - 7:30 pm.
* Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations.
Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.
Uses excellent telephone etiquette and active listening skills.
Assesses and prioritizes calls.
*Completes client intake process.
Assesses and triages client admissions using identified admission criteria.
Assures insurance reimbursement and authorization
Documents complete and accurate demographic and clinical information.
Secures information pertinent to the patient visit.
Obtains internal and external records when possible.
Provides client or referral sources with information regarding the programs.
Refers to other programs or community agencies when Fairview services are not appropriate.
Secures payment for treatment.
*Recognizes problems and takes appropriate measures to resolve.
Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies.
Identifies patients who no-show to meet risk management criteria.
Collaborates with internal and external resources to ensure efficient patient flow.
Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement.
Acts as a liaison between payers, business office staff, patient care providers and site supervisor.
Partners with appropriate community liaisons
Monitors patient care providers schedules to insure optimum productivity.
Coordinates the decision-making process in regard to intakes and waiting lists.
Schedules new visits.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.