Telehealth expands healthcare by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and to routinely and proactively manage disease to prevent healthcare crises. The Telehealth Clinical Technician will manage telehealth clinical encounters from the patient and the provider as the telehealth presenter. The incumbent will assist the facilities telehealth coordinator with process issues, equipment needs, data collection and logistics. The incumbent will also discuss difficult/complex health concerns and telehealth concerns with medical providers, case managers, and social workers, while providing ideal customer service to all staff, patients, and providers. Other program support duties will be assigned as necessary. Major duties include but are
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