Utilizing high-level customer service, healthcare finance knowledge, and excellent communication skills, the Financial Family Advocate will facilitate, educate, and communicate to patients/families about the financial aspects of seeking treatment at Nemours. Work involves conducting face-to-face interviews, gathering, assembling, and reviewing sensitive information supplied by applicants, relevant to the initial and on-going Nemours Financial Assistance and Medicaid Programs. The Financial Family Advocate will work directly with insurance carriers or with internal insurance verification personnel to determine benefit level, coordination of benefits, coinsurance and deductible amounts and communicate financial obligations to the guarantor. This role will be resp