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Lowell, MA

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$10,000 Sign-On Bonus and Relocation Incentives - Contact Center Associate MLS or MLT 2 , 2nd Shift - VUMC Diagnostic Laboratories Contact Center
Description Your Role: The Laboratory Contact Center Associate is responsible for the management of clinical laboratory telephone calls in an office setting. An Associate uses their clinical laboratory education/experience and problem solving skills to assist callers. Caller issues include: ordering tests, obtaining results, add-on testing, specimen collection and incident reporting. A Contact Center Associate I uses a "customer service" attitude to enhance patient care by providing clear, accurate, timely and professional assistance to callers. The Associate I uses various software and issue tracking tools to provide information and follow issues until they are resolved. This position reports to the Team Lead


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