Scope:

• Single Cost Center and or location/region

• Oversees leaders and team members at a single location and/or region

Budget Responsibility:

• Assists Senior Manager with budget adherence, monitoring and preparation.

• Has financial accountability for day-to-day operations as set in budget.

• Coordinates procurement of supplies and equipment and maintains appropriate inventory management and budgetary controls.

• Complies with AMG financial policies and procedures related to cash collections and reconciliation and ensures necessary cash controls are monitored and adhered to.

Authority/Decision Making Level:

• Assures adherence to organizational guidelines, policies and procedures.

• Develops office protocols for day-to-day operations.

• Prioritizes and organizes work to meet changing priorities.

• Ability to prioritize and multi-task with a minimum of supervision.

• Seeks guidance as appropriate. Makes decisions that are timely and consistent with department, objectives, policies and procedures. Communicates decisions to appropriate leadership. Exercises independent judgement on basic or moderately complex issues related to job.

Supervisory Responsibility:

• Manages team members and has responsibility for the hiring, firing, performance management and results for the practice/department.

• Orients, trains, assigns, schedules, directs and supervises departmental team members.

With leaderships approval, develops the organization's culture of quality, safety, ethics, privacy, security, and confidentiality.

• Implements company/departmental objectives.

Problem Solving:

• Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and team members in balance with sound business practice.

• Makes recommendations for changes in the current departmental systems and processes and contributes ideas and suggestions for solutions to the current system problems.

• Responds to urgent, impromptu and unplanned situations by assessing their level of importance, instituting appropriate action and informing appropriate management.

• Prepares incident/occurrence reports as necessary.

• Communicates decisions to appropriate management.

Information Management:

• Demonstrates working knowledge of all automated systems which support daily operations and reporting.

• Ensures all team members are proficient in the use of automated systems and coordinates initial and ongoing training and certification if necessary of team members.

Working Conditions:

• Work in a typical office environment where there are limited physical discomforts due to temperature, noise, dust and the like.

• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents with little likelihood of harm if established health precautions are followed.

• Work requires ability to stand, walk, or sit for extended periods of time.

Personnel Management:

• Manages hiring, supervision, performance evaluation, and discipline for the assigned team members in a fair and consistent manner.

• Promotes good employee relations and solves departmental problems.

• Ensures department is appropriately staffed.

• Reviews, evaluates, and monitors work schedules, workflow and duty assignments of personnel and effects changes as necessary.

• Keeps team members informed of organization's mission, objectives and goals.

• Conducts monthly team members meetings to ensure there is open and constructive communication.

• Promotes high employee engagement and safety culture within the center.

Daily Operations:

• Works closely with team members and clinicians to develop and implement common priorities and goals for the department to enhance customer service, maximize operational efficiency and ensure high quality standards.

• Demonstrates competence in all essential functions of the team members.

• Oversees the implementation of system capability to support front end operations and communications to appropriate parties.

Continuous Improvement of Operations:

• Works with Senior Manager, clinicians, team members and customers in implementing appropriate measures to correct perceived service deficiencies.

• Reviews department practices, quality of work performed, production schedules, and makes changes as needed to improve services.

• Monitors templates/schedules for access and make recommendations to ensure department is meeting access standards.

Budget and Fiscal Responsibility:

• Monitors actual expenditures against the budget.

• Complies with AMG financial policies and procedures related to cash collections and reconciliation and ensures necessary cash controls are monitored and adhered to.

Customer Service Issues:

• Monitors patient complaints and issues to identify opportunities for service improvement.

• Works effectively with other departments in order to solve problems.