Job Summary

The Health Information Management (HIM) Release of Information (ROI) Analyst manages incoming release of information requests within Geisinger System, ensuring accuracy, organization, and confidentiality of request for records. Additionally, this position provides reasonable assurance to the organization that patient care and satisfaction remain a priority within the day-to-day operations. This is achieved by collecting, entering, and processing requests for patient records from the hospital, physician offices, and clinics in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system.

Job Duties

• Gain fundamental understanding of day-to-day operations and how it impacts the functions within ROI
• Knowledge of medical records and affiliated components
• Able to access, move, forward, and enter requests from email and fax folders into the electronic health record (EHR)
• Open, sort, distribute, and data entry of EHR ROI incoming mail requests
• Validation of release of information forms for completeness and accuracy
• Identifies invalid requests and processes requests for return to the requestor for remediation
•  Extracts patient portal requests from work queues into EHR system and completes data entry
• Manages phone calls and responds to status checks, requests for records, and basic questions about medical record releases
• Processes basic non-billable requests
• Use of appropriate distribution methods for records and processes these records using different technology methods and platforms.
• Develops a sound knowledge of ROI processes required for on-call coverage/weekday coverage for various medical record scopes
• Maintains patient confidentiality throughout day-to-day tasks
• Becomes familiar with policies related to the ROI team
• Utilizes multiple computer systems
• Additional tasks as assigned

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

* Relevant experience may be a combination of related work experience and degree obtained (associate’s degree = 2 years; bachelor’s degree = 4 years)

Position Details

• Hours: 8:30 am-5:00pm
• Travel : Travel to RRST Storage building

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity 

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one 
• Three medical plan choices, including an expanded network for out-of-area employees and dependents  
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  
• Company-paid life insurance, short-term disability, and long-term disability coverage  
• 401(k) plan that includes automatic Geisinger contributions  
• Generous paid time off (PTO) plan that allows you to accrue time quickly  
• Up to $5,000 in tuition reimbursement per calendar year  
• MyHealth Rewards wellness program to improve your health while earning a financial incentive  
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance  

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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